cloud profiles import failed, vorpX not loaded

[salmos]

Hello,
on Tuesday Nov.29 I activated vorpX and I am still not able to import any cloud profile – profile import failed.
Or even create profile is not possible.
If I start vorpX – icon appears in taskbar, but when I move mouse to it – vorpX icon disappear.

I have windows 10 64 bit.
Rift CV1
I tried to find some help on forum here but did not find similar problem.
I also sent an email to support |at| vorpx com yesterday, this forum is perhaps better way.

Can you help me please?
Thanks Salmos

[Ralf]

Please try two things:

1. Disable your virus scanner, crashes like the one you seem to experience are usually related to virus scanners.

2. The profile issue may be related to something else though: if you have a Windows user name with special (non ASCII) characters in it, please try to create a new user with just ASCII characters, then install and use vorpX with this Windows user. There currently is a glitch with the profile database in cases like that, will be fixed in the next vorpX version. Until then the workaround with a second user will help.

[salmos]

now it works – username with special characters was the problem, thanks

[Author]

Posts