- This topic has 7 replies, 2 voices, and was last updated Nov 10, 2025 4:10pm by
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I had attempted to purchase this late in the evening on the 2nd, and when I didn’t get the email that night I had assumed it was just because it was the weekend and late, but now it is a few days later and I have not received a download link or purchase confirmation email and my bank is still saying the funds are on hold. Have I done something wrong somewhere, or is it just taking longer than usual for some reason?
Please first check whether you actually have been charged in your PayPal/credit card account, i.e. whether there is a charge at all and if so whether it isn’t maybe still marked as pending, which would mean the order wasn’t fullfiled.
If you are 100% sure that you actually have been charged without getting anything from our e-commerce service Lemon Squeezy (quite unlikely), please send an e-mail with a screenshot of the transaction/charge to support at vorpx dot com.
After four days I assume the transaction failed for some reason. Common payment options like PayPal or credit card are instant unless something goes wrong. More than four days would be highly unusual even for more exotic payment options that might require manual booking on Lemon Squeezy’s end.
To be on the extra safe side it might still make sense to wait a few more days before trying again. Just in case.
You have not been charged as long as the transaction shows as pending in your account. Safe to say after almost a week that the transaction failed for some reason.
I can’t tell you anything more specific than that, sorry. All we get are notifications from our e-commerce service Lemon Squeezy when an order finishes, which in your case did not happen since the transaction failed without you getting actually charged.
If you want me to forward the issue to Lemon Squeezy, please send an e-mail with a screenshot of the transaction in your account to support at vorpx dot com. That only really makes sense though if you actually get charged, i.e. the transaction changes from pending to finished.
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