Activation Key

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Viewing 5 posts - 1 through 5 (of 5 total)
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    Posts
  • Nov 24, 2017 at 10:11pm #168270
    Caleb
    Participant

    Hi, I have sent my request through but have yet to receive my activation key.

    Nov 24, 2017 at 10:24pm #168273
    Ralf
    Keymaster

    You should have received an e-mail regarding your key request, which could not be linked to a purchase unfortunately.

    Please let us know the mail address that was used for the purchase (or – even better – the MyCommerce Order-ID). Either of those will allow us to verify your key request.

    Sorry for the inconvenience.

    Nov 25, 2017 at 2:12am #168280
    Caleb
    Participant

    I didn’t receive any email other than the order confirmation.

    Nov 25, 2017 at 2:17am #168281
    Ralf
    Keymaster

    We were not able to verify your key request. It could not be linked to a purchase, hence I requested some additional data above.

    I took a guess now which purchase might belong to your key request and sent you your key manually. Let me know if it still did not reach you.

    Nov 25, 2017 at 2:45am #168283
    Caleb
    Participant

    Thank you, I received it.

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