Application Error | Cannot Run Configure vorpX

[CaGeN]

Hi All,

Hope someone can help here.
I have just purchased this app and cannot run the Configure vorpX app.
But the app runs withing the Oculus Quest headset.
All antivirus and Defender apps have been disabled.

I use:
Windows 10 Pro
Oculus Quest

Event Veiwer Reoprt
—————————————————————————-
Faulting application name: vorpConfig.exe, version: 20.1.1.2, time stamp: 0x5e46c754
Faulting module name: ntdll.dll, version: 10.0.18362.719, time stamp: 0x832e7bce
Exception code: 0xc0000005
Fault offset: 0x000330bb
Faulting process ID: 0x57e4
Faulting application start time: 0x01d5fb044ae5dd67
Faulting application path: C:\Program Files (x86)\Animation Labs\vorpX\vorpConfig.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report ID: 50d4c954-4d13-4766-8fdf-716d328aa7ef
Faulting package full name:
Faulting package-relative application ID:

Event Viewer Information
—————————————————————————
Fault bucket 2072780985298755952, type 1
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: vorpConfig.exe
P2: 20.1.1.2
P3: 5e46c754
P4: ntdll.dll
P5: 10.0.18362.719
P6: 832e7bce
P7: c0000005
P8: 000330bb
P9:
P10:

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6CFB.tmp.dmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER7895.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER78B5.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER78C3.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER7912.tmp.txt

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_vorpConfig.exe_6218189bb6b62cadf7036ba9e3791ee851d58_96f183fe_b8ad8300-cc25-49d3-a7f1-f497fe9441e7

Analysis symbol:
Rechecking for solution: 0
Report Id: 50d4c954-4d13-4766-8fdf-716d328aa7ef
Report Status: 268435456
Hashed bucket: f3cd621e5d0356344cc3ff52f5eaa170

Event Report.wer
————————————————————————
Version=1
EventType=APPCRASH
EventTime=132287750527028947
ReportType=2
Consent=1
UploadTime=132287750566494859
ReportStatus=268435456
ReportIdentifier=a5e32836-61f3-4906-94df-6dd5739323cd
IntegratorReportIdentifier=aefaaf43-5749-4656-a3da-f73991fc6373
Wow64Host=34404
Wow64Guest=332
NsAppName=vorpConfig.exe
OriginalFilename=vorpConfig.exe
AppSessionGuid=0000470c-0001-003a-1586-c61902fbd501
TargetAppId=W:00069c138c7745e5e0b239c2fe1e9582a3d300000000!000036469f48008545dd2f0324495b0f7955884e3849!vorpConfig.exe
TargetAppVer=2020//02//14:16:14:12!10d927!vorpConfig.exe
BootId=4294967295
ServiceSplit=4841660
TargetAsId=1155
IsFatal=1
EtwNonCollectReason=1
Response.BucketId=5b955f0999c25e6f6ba1e2fefb09230c
Response.BucketTable=1
Response.LegacyBucketId=1991122095035720460
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=vorpConfig.exe
Sig[1].Name=Application Version
Sig[1].Value=20.1.1.2
Sig[2].Name=Application Timestamp
Sig[2].Value=5e46c754
Sig[3].Name=Fault Module Name
Sig[3].Value=vorpConfig.exe
Sig[4].Name=Fault Module Version
Sig[4].Value=20.1.1.2
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=5e46c754
Sig[6].Name=Exception Code
Sig[6].Value=c0000005
Sig[7].Name=Exception Offset
Sig[7].Value=00110441
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=10.0.18363.2.0.0.256.48
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=2057
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=cdb9
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=cdb91e3422be52199ea087ff57292c1f
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=8f09
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=8f0950a33b48d9de91048cf7665ba0ad
UI[2]=C:\Program Files (x86)\Animation Labs\vorpX\vorpConfig.exe
LoadedModule[0]=C:\Program Files (x86)\Animation Labs\vorpX\vorpConfig.exe
LoadedModule[1]=C:\WINDOWS\SYSTEM32\ntdll.dll
LoadedModule[2]=C:\Windows\System32\hmpalert.dll
LoadedModule[3]=C:\WINDOWS\System32\KERNEL32.dll
LoadedModule[4]=C:\WINDOWS\System32\KERNELBASE.dll
LoadedModule[5]=C:\WINDOWS\System32\user32.dll
LoadedModule[6]=C:\WINDOWS\System32\win32u.dll
LoadedModule[7]=C:\WINDOWS\System32\GDI32.dll
LoadedModule[8]=C:\WINDOWS\System32\gdi32full.dll
LoadedModule[9]=C:\WINDOWS\System32\msvcp_win.dll
LoadedModule[10]=C:\WINDOWS\System32\ucrtbase.dll
LoadedModule[11]=C:\WINDOWS\System32\advapi32.dll
LoadedModule[12]=C:\WINDOWS\System32\msvcrt.dll
LoadedModule[13]=C:\WINDOWS\System32\sechost.dll
LoadedModule[14]=C:\WINDOWS\System32\RPCRT4.dll
LoadedModule[15]=C:\WINDOWS\System32\SspiCli.dll
LoadedModule[16]=C:\WINDOWS\System32\CRYPTBASE.dll
LoadedModule[17]=C:\WINDOWS\System32\bcryptPrimitives.dll
LoadedModule[18]=C:\WINDOWS\System32\oleaut32.dll
LoadedModule[19]=C:\WINDOWS\System32\combase.dll
LoadedModule[20]=C:\WINDOWS\System32\shell32.dll
LoadedModule[21]=C:\WINDOWS\System32\cfgmgr32.dll
LoadedModule[22]=C:\WINDOWS\System32\shcore.dll
LoadedModule[23]=C:\WINDOWS\System32\windows.storage.dll
LoadedModule[24]=C:\WINDOWS\System32\profapi.dll
LoadedModule[25]=C:\WINDOWS\System32\powrprof.dll
LoadedModule[26]=C:\WINDOWS\System32\UMPDC.dll
LoadedModule[27]=C:\WINDOWS\System32\shlwapi.dll
LoadedModule[28]=C:\WINDOWS\System32\kernel.appcore.dll
LoadedModule[29]=C:\WINDOWS\System32\cryptsp.dll
LoadedModule[30]=C:\WINDOWS\SYSTEM32\version.dll
LoadedModule[31]=C:\WINDOWS\SYSTEM32\mscoree.dll
LoadedModule[32]=C:\WINDOWS\System32\IMM32.DLL
LoadedModule[33]=C:\WINDOWS\System32\ole32.dll
LoadedModule[34]=C:\WINDOWS\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.18362.720_none_2e6bec9c2790ac71\comctl32.dll
LoadedModule[35]=C:\WINDOWS\SYSTEM32\SHFolder.dll
LoadedModule[36]=C:\WINDOWS\system32\uxtheme.dll
State[0].Key=Transport.DoneStage1
State[0].Value=1
OsInfo[0].Key=vermaj
OsInfo[0].Value=10
OsInfo[1].Key=vermin
OsInfo[1].Value=0
OsInfo[2].Key=verbld
OsInfo[2].Value=18363
OsInfo[3].Key=ubr
OsInfo[3].Value=720
OsInfo[4].Key=versp
OsInfo[4].Value=0
OsInfo[5].Key=arch
OsInfo[5].Value=9
OsInfo[6].Key=lcid
OsInfo[6].Value=2057
OsInfo[7].Key=geoid
OsInfo[7].Value=242
OsInfo[8].Key=sku
OsInfo[8].Value=48
OsInfo[9].Key=domain
OsInfo[9].Value=0
OsInfo[10].Key=prodsuite
OsInfo[10].Value=256
OsInfo[11].Key=ntprodtype
OsInfo[11].Value=1
OsInfo[12].Key=platid
OsInfo[12].Value=10
OsInfo[13].Key=sr
OsInfo[13].Value=0
OsInfo[14].Key=tmsi
OsInfo[14].Value=92173
OsInfo[15].Key=osinsty
OsInfo[15].Value=3
OsInfo[16].Key=iever
OsInfo[16].Value=11.719.18362.0-11.0.180
OsInfo[17].Key=portos
OsInfo[17].Value=0
OsInfo[18].Key=ram
OsInfo[18].Value=24552
OsInfo[19].Key=svolsz
OsInfo[19].Value=230
OsInfo[20].Key=wimbt
OsInfo[20].Value=0
OsInfo[21].Key=blddt
OsInfo[21].Value=190318
OsInfo[22].Key=bldtm
OsInfo[22].Value=1202
OsInfo[23].Key=bldbrch
OsInfo[23].Value=19h1_release
OsInfo[24].Key=bldchk
OsInfo[24].Value=0
OsInfo[25].Key=wpvermaj
OsInfo[25].Value=0
OsInfo[26].Key=wpvermin
OsInfo[26].Value=0
OsInfo[27].Key=wpbuildmaj
OsInfo[27].Value=0
OsInfo[28].Key=wpbuildmin
OsInfo[28].Value=0
OsInfo[29].Key=osver
OsInfo[29].Value=10.0.18362.720.amd64fre.19h1_release.190318-1202
OsInfo[30].Key=buildflightid
OsInfo[30].Value=27cc1486-1920-4de6-bcf0-c549f5b6aa27
OsInfo[31].Key=edition
OsInfo[31].Value=Professional
OsInfo[32].Key=ring
OsInfo[33].Key=expid
OsInfo[34].Key=containerid
OsInfo[35].Key=containertype
OsInfo[36].Key=edu
OsInfo[36].Value=0
FriendlyEventName=Stopped working
ConsentKey=APPCRASH
AppName=vorpConfig
AppPath=C:\Program Files (x86)\Animation Labs\vorpX\vorpConfig.exe
NsPartner=windows
NsGroup=windows8
ApplicationIdentity=8D2EF6827E9817B6E771A56EEA44B5CC
MetadataHash=-1230771442

[Ralf]

If you use any other AV program than Windows Defender, please try to remove it for testing purposes. Windows Defender will kick in instead, so you don’t risk anything. Unfortunately some third party AV make it quite hard for theitr users to really disable them unless being removed.

Apart from that your Microsoft DotNet runtime may be corrupt. You can validate it using the DotNet Repair Tool from Microsoft:

https://support.microsoft.com/en-us/help/2698555/microsoft-net-framework-repair-tool-is-available

[CaGeN]

Hi Ralf,
Thanks. That worked

[CaGeN]

Hi Ralf,

Many thanks for the reply.
I have used the DotNet Repair Tool from Microsoft and removed my Sophos Intercept X security and left the defender running.

I now get the vorpX Config page but cannot login via the Cloud Profiles page.

It keeps telling me “Login Failed” and I do not have a cloud account.
I’ve been through the purchasing process and using the details created there.

Ralf wrote:

If you use any other AV program than Windows Defender, please try to remove it for testing purposes. Windows Defender will kick in instead, so you don’t risk anything. Unfortunately some third party AV make it quite hard for theitr users to really disable them unless being removed.

Apart from that your Microsoft DotNet runtime may be corrupt. You can validate it using the DotNet Repair Tool from Microsoft:

https://support.microsoft.com/en-us/help/2698555/microsoft-net-framework-repair-tool-is-available

[Ralf]

You need to create an account first. The information entered into the purchase form does not work.

[Author]

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