- This topic has 9 replies, 8 voices, and was last updated Sep 15, 2025 10:38pm by
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The title says it all. I purchased the software maybe an hour ago. I have spent this entire time doing nothing but fighting with it. I only use windows defender I do not use bloatware antivirus. I turned off Windows Defender. I checked to make sure 3.5 was in my windows 11 using the windows features app. I downloaded the software a second time. I attempted to install the newer updated version. I used multiple types of unzipping software. I turned it off and back on. I changed internet networks. I am 100% at a loss. I wanted this to play star citizen however I am feeling like I just lost my 40 dollars.
I’ve read through the last few years of answer to this issue to no avail. I am very confused at this point. Any help would be nice thank you.I was able to get it to work with a hotspot; had to disable all other connections. (In my case wired.)
I had this issue as well. What worked for me was also using a mobile hotspot. I had to disable wifi on my phone so it used the phone network and disable the wired connection on my pc. At that point it worked. I’m not sure why so many of us cannot use our standard network setting. Of note, I have no antivirus other than window’s defender (which has worked to download this in the past on the same network but another computer).
The last couple of posts in this thread got me thinking–I’ve also been having this issue and even requested a new copy of the Web Downloader, which gave the same error message. I turned my VPN on and the Web Downloader immediately worked and the software updated from 23.x to 25.x .
Glad you got it sorted. Temporarily switching to a VPN or using a phone as a temporary access point via USB/WiFi tethering is a good way around this issue whenever caused by some internet hiccup.
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