Emailed Support 30+ Days Ago – No Reply

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  • #104616
    CHRONOMASTER
    Participant

    I have tried to get in contact with support (support@vorpx.com) over 30 days now but I have not received a reply. (vorpx.com domain is whitelisted)

    My first email was on 6/11/2016.
    Then I resent the original message on 7/2/2016 and 7/9/2016.

    Something must be wrong, it shouldn’t take more then a month to get a reply.

    I hope to hear from support soon.

    #104625
    Ralf
    Keymaster

    No mail from the mail address that you used to register on the forum in the mailbox, sorry. Please try again using the contact form in the support menu above.

    #104636
    CHRONOMASTER
    Participant

    I’m sorry, my forum user email was different from what I used to buy the software and send the emails.

    I have updated my forum profile to match the address I sent the emails with.

    The subject is about Advanced Profile Authoring.

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