Having Issues Registering

[caidicus]

Hi there,

I recently purchased VorpX a second time, using the same email address I registered with before. I sent the request, as instructed by the installation application, almost 24 hours ago, but I’m wondering if my using the same email is causing issues with the registration.

I purchased the app, for the first time, back in 2015. I felt it only fair that I buy it again, seeing as I’ve used it for so long. Again, not sure if this is why the registration process isn’t working as intended. I sent the request 3 times, perhaps. Once was with my wife’s name written as it’s read, the second time was as it is written on the receipt, and the third time I didn’t include a space between the Name: Email: colons. I thought, perhaps if it is automated, it would need specific formatting.

Anyway, any help would be appreciated, and thanks in advance, Ralf.

[Ralf]

Your key has been sent several times already. Please check your spam folder.

[caidicus]

Now I see what happened, though I’m not sure how it happened.

This time that I bought the software, again being the second time, I used my current Email and my wife’s card. I was expecting the registration replies to go to the account I used for the purchase. Instead, they’ve been going to my old email address, and they are still using the name of the first person who helped me buy VorpX, all those years ago.

I went and checked my other email and all of the replies are there, just wrong email, wrong name of purchaser. :P

[Author]

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