- This topic has 5 replies, 2 voices, and was last updated Jan 7, 2017 9:18pm by
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I has purchase the software and I has sent the request two days before. However, I don’t receive any feedback from vorpX. I send to support but there is no feedback also. I have no idea who I can contact. I’m afraid my 39.99 USD is gone… :(
Nothing to fear about: you can get a new link at any time: https://www.vorpx.com/request-new-download/
More importantly: we tried to send you e-mails multiple times, unfortunately our e-mail provider refuses to receive mails from and send mails to your e-mail server. All mails sent to you are bounced, and none can be received.
The error message when sending mails is: “Host or domain name not found. Name service error for name=cybernet-so.com.tw type=AAAA: Host not found”. This is likely caused by a non standard conform DNS configuration of your e-mail server.
Please use the contact form in the support menu above to resend your key request since we did not receive the one you sent before. I will try to send you the key from a different server then, in the hope that may work, although that is not certain at all.
If possible please tell us another e-mail adress (ideally from a huge mail provider like Gmail, not some self-hosted mail address) to avoid such problems altogether in the future.
Hello Ralf,
There is something wrong of the mail name. It should be “cybernet-ap.com.tw” not “cybernet-so.com.tw”
The correct mail is:
[removed to not expose the address to spambots]
Otherwise, is it possible to mail to
[removed to not expose the address to spambots]
Would you please try again? Thank you very much.
Best Regards,
Clone
I will send you a fresh download link and instructions how to get the license key to both addresses, just to be sure.
“cybernet-so.com.tw” is definitely the address in the MyCommerce purchase database. Probably a typo when you entered the mail address into the purchase form. “so” and “ap” are suspicuiouly close to each other on a keyboard.
Someone else just did the same. Funny that something like this happens twice in one day.
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