Never received a download link

Homepage Forums Installation and Registration Support Never received a download link

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  • #194709

    I bought the product last week, I have activation code, in my email, but there was no download link, including spam and promotions folders. Tried requesting a new download link several times as well (entered the same gmail address as during purchase) as reaching out to support. Kinda regret buying it now, since the experience of having a combination of questionable distribution system + unresponsive support is the same as being scammed.


    Should be fixed now. Since your license wasn’t activated yet, it wasn’t added to the license database. Hence the server did not recognize your download request as valid.

    If you still did not receive a link, please let me know.

    BTW: You should also have gotten a download link from MyCommerce, both as e-mail and directly after the purchase process.

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