- This topic has 6 replies, 4 voices, and was last updated Jun 19, 2018 10:07am by
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Checked my email, spam and junk folder, and nothing after hours after purchase. Tried to have it resent, still nothing.
Your purchase is marked as “Submitted” in the database of our e-commerce service MyCommerce, which means the transaction is not finished yet, probably because it was held for some reason. You almost certainly were not charged yet.
When (if) the transaction is finished, MyCommerce will notify you.
For additional information about the reason for the delay (or failure) please contact MyCommerce, unfortunately we have no insight into the actual transaction. All we can see from here is the above mentioned order status.
I also ordered today about 7 hours ago and no download link or code
The order on the mycommerce says
The following orders are those which have been successfully completed
Still nothing on emailThe same answer as above also applies to your order. Might be some issue with the MyCommerce order system.
Im also having this problem. I ordered and recieved an order ID with no download link. When i used the link above and searched for my order it said it was unable to find the order. Im worried if i order your product again i will be charged twice. What should i do?
If MyCommerce did not send you a download link, your order probably failed or was not completed for some reason. You can easily check whether you have been charged in your PayPal/credit card account.
If against the odds you have been charged, please send an e-mail with your order id and your PayPal receipt (or a screenshot of your credit charge) to support (at) vorpx com, so we can check what is going on.
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