No e-mail after purchase

Homepage Forums Installation and Registration Support No e-mail after purchase

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  • #175263
    RandomWireMan
    Participant

    Dear support,

    bought your software last weekend but didn’t get any email to my paypal-addresse b@tman.org
    Could you please help me out here?

    Thanks in advance and
    Best regards,
    Martin

    #175268
    Ralf
    Keymaster

    Sorry for the inconvenience. Unfortunately there doesn’t seem to be a purchase with that mail address in the database of our e-commerce provider MyCommerce who are handling the sales process.

    Please verify in your PayPal account whether you actually have been charged. In the unlikely case that you indeed have been charged, please send your PayPal receipt to support |at| vorpx com. I will then forward the issue to MyCommerce.

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