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    I buy yesterday vorpX, I install it, but when I want to start a game, I got sound and black screen for somes, and the games won’t start for others.. Can someone help me ? Can I maybe be refund ?

    Thanks !


    Games not showing on the monitor is intentional, they should show in the headset though.

    Please first make sure that you have selected the right headset in the vorpX config app. If you use a Vive, please also make sure that SteamVR is running.

    In case you are using a setup with multiple graphics cards make sure that the monitor and the games run on are connected to the same graphics card.

    Apart from that please go through the trouble shooting guide on top of this forum.

    There might be an injection conflict with some other program on your PC. Many programs also hook into games and can cause such an issue. Not all of them are obvious.

    Hottest candidates are: virus scanners, any sort of CPU/GPU utilities, game video recording/streaming software, chat programs and generally everything that can show notifictations in games.

    Best way to trouble shoot is to disable/uninstall every background program that would not be there after a fresh, Microsoft only Windows install.

    If you can’t solve the issue this way, please try to start a few games, then create a trouble shoot data archive in the vorpX config app and send me this archive. I will then check whether I can find something that you may have overlooked.

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