Please contact support |at| vorpx com, in this case with the mail address you used for your purchase.
This cannot be resolved on the forum.
Please also check your spam folder.
Normally you should also have received a reminder from us directly after about an hour.
If neither MyCommerce mails nor mails from us are able to reach you, please provide us with an alternative mail address, as apparently there is an issue with sending mails to your primary address in this case.