- This topic has 1 reply, 2 voices, and was last updated Sep 20, 2016 11:58pm by
.
-
Posts
-
Hi there,
35,69€ has been charged from my bank account but then the process aborted and I got no further.
Could you please check in your system if my order and payment arrived?
(I used the same mail-adress as with this account here)Thanks!
Best regards
Your order is marked as “Awaiting Payment” in the database of our e-Commerce service MyCommerce. If you used anything else than PayPal or a credit card to pay, it may take a while until the money is transfered to MyCommerce depending on the payment option you chose.
Once the transaction is complete, you will receive a mail from MyCommerce with your download link.
If that does not happen within in the next 48hrs., but you are sure that you were charged, please send a mail to support |at| vorpx com. Ideally with a screenshot showing the charge on your account. We will then forward the matter to MyCommerce for clarification.
For now I would assume everything is fine though and it just takes a little while.
- You must be logged in to reply to this topic.