The mail address you used to register here is not in your purchase database, hence your key request can not be processed. If you used another mail address for the purchase, please let me know that mail address (or your MyCommerce order id).
i thought that doesnt matter because i got the right request code. the purchase e-mail address is different to this mail address because my friend bought me vorpx with his paypal. his email address is [removed] but i dont know the order id cause its on his mail address.