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Your support link does NOT work! It says something about the Catcha time has expired although I pasted in all the info as fast as I could. So how do I suppose to ask for support when your site is not even working properly? Next up, I sent you an email LAST WEEK to explain the situation I am in. I lost ALL of my computers due to a lightening strike. Then to make things worse, cableone/sparklight has dropped email support and I now have to use gmail. I just sent another email just a moment ago explaining all of this in detail. Just what is it going to take to get a response from you? This is ridiculous to have contacted you last week and STILL NOTHING, absolutely NO response back at all. Is this normal to treat a customer this way? PLEASE RESPOND TO MY EMAILS!!!!!!!!!!!!!! AND… FIX your support page!!!