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Hi Ralf, thanks for the help. Here’s the update. 1) I started out by switching the preferred graphics processor setting in the Nvidia control panel to the “high performance” GTX processor since it was on “auto.” I thought that might do the trick but it didn’t. 2) The second thing I did was try to disable the intel GPU in the BIOS but it didn’t give an option to do so. So 3), I did some research online and found out that you can disable the Intel GPU from “Device manager,” which I did and lo and behold that worked. Only the Nvidia card GPU showed up in the Task Manager.
Unfortunately, disabling the Intel GPU didn’t fix the main problem which is that all I see through my HMD is a big, frozen black rectangle. This is the case for all the applications. It happens identically for games, the MPC-HC, VLC, and the Desktop Viewer. The good news, I suppose, is that it does look as though vorpX is “hooking” (if that’s what they call it) into these apps. That is, on each of those apps, a display box comes up that says, “Attaching to VLC” etc. and then you see the vorpX logo on the screen and the info box in the upper left. So, I’m guessing it’s doing it’s job in the app, it’s just not making it to the HMD. Which is curious because every other VR app and game I have works just fine.
In any case, I will send the troubleshooting report to the support link. Please let me know what you find.
In all due respect Ralf, I don’t really know what you’re talking about. I may just be a poor country boy, but I don’t know why I would have to go change my BIOS settings to maybe make this product work.
I have probably the most generic gaming rig out there. It’s a Dell Inspiron, Intel I5 7th gen processor. Windows 10. Nvidia GTX 1050 Ti graphics card. I have a Dell Visor with Windows Mixed Reality. Member of Steam VR with many games and apps, including virtual desktop and previously, as I mentioned, Tri-def VR. And I’ve had no problems. Everything has been pretty much plug and play.
Just look at your previous post. This is like blaming the victim. I have arguably the most generic gaming rig on the planet. I can’t be the only one that can’t make vorpX work. Why are you asking me to do my own research when I spent $42 dollars to buy a working program? You should say on your homepage that if, for some happy coincidence, your computer knows how on its own to disable the on-board intel GPU, then you should reconsider purchasing this product.
Why would someone have to anticipate this problem? It seems obvious that you should have a step by step solution to address this problem rather than to just hand wave it off as if it’s the buyers problem.
So, I’m asking that you give me a step by step solution to get this product to work or to issue me a refund.