Hey there, I just switched to a new computer and need a new key. It says my old one is not valid. My email is [removed] and the purchase email was [removed]
Please double check whether the request code in the license dialog is the same as in the key e-mail. If not, send us your new request code. Also please make sure to enter the data in the name field correctly. It has to look exactly like in the key e-mail. Use copy and paste to avoid typos. The key e-mail has an example image attached that illustrates how it’s supposed to look.