- This topic has 2 replies, 2 voices, and was last updated Sep 23, 2017 7:24am by
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Hey there, I just switched to a new computer and need a new key. It says my old one is not valid. My email is [removed] and the purchase email was [removed]
Did you check the pinned FAQ post on top of this sub forum?
My activation key cannot be verified.
Please double check whether the request code in the license dialog is the same as in the key e-mail. If not, send us your new request code. Also please make sure to enter the data in the name field correctly. It has to look exactly like in the key e-mail. Use copy and paste to avoid typos. The key e-mail has an example image attached that illustrates how it’s supposed to look.
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