- This topic has 42 replies, 19 voices, and was last updated Nov 30, 2013 3:32am by
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25 hours and counting here. I don’t get this by the 48th hour and i’ll have a refund time. Customer support doesn’t even answer I sent 2 emails and nothing.
HAL, please send a mail with your request code to support |at| vorpx com , maybe your original mail with the request code got lost. You should have received your key at about a day ago.
Hi,
Firstly, I commend you guys for creating this, I’m sure it will well worth the money.
But your activation process is terrible. You should clearly state that you have to send an email and wait for a response during the purchase process. It’s very misleading and I’m sure will result in a lot of people wanting their money back. Sad to see when a great product falls down because of unnecessary obstacles.
So I sent in my “request code” to register |at| vorpx com on October 1st at approximately 12:11pm. So far I haven’t received a reply or activation code. I waited the 48 hours as advised.
I then sent a request, with the same info, to support |at| vorpx com on October 3rd at about 4:50pm. I haven’t received a reply to this request either. Since I’ve read both in this forum and on the oculus sub-reddit that the activation slow-downs and problems are now mostly dealt with, I’m curious if my emails are getting through or if they are somehow getting blocked.
If Ralf is still dealing with the deluge and I’m simply being impatient, then please excuse this message and accept my apologies. But considering it’s I’m coming up on the 5th day since my purchase, I wanted to be sure the problem isn’t on my end someone.
Cheers
Hi BadServo,
provided you are the same persion who has an e-mail address at badservo.com and whose initials are WRT, your key was sent to you two times already, on Oct/3 and Oct/4. Please check your spam folder. The Subject of the mails read “Re: Registration Details” and “Re: Registration Code Not Received After 50+ Hours”. We did not receive a bounce message or similar, so apperently both messages were delivered.
I’ve sent the message a third time (Subject: “Re: Registration Details (3rd Try)”). If it still doesn’t reach you, we will have to find another way to get you your key, Maybe you provide me with an alternative e-mail address. Please let me know, whether you found the message.
Thanks,
RalfYes, sir. I am the same person. I just woke, up and it looks like the code did arrive this time approximately 8 hours ago. It went directly to my inbox. I’ve been keeping an eye on the spam folder and haven’t seen anything. Badservo.com is a google-apps domain, so my hosting platform is GMail. Very strange that the two previous attempts were lost in the ether without so much as a bounceback.
I’m a Systems Administrator by trade, so I certainly understand that under heavy load (as you’ve no doubt been experiencing) a mail transfer agent can do some wonky stuff occasionally.
Regardless of the underlying issue, thanks for your dedication in getting the keys out to me and others. I was hesitant to ask in the forums. I didn’t want to be “that guy” complaining, but in retrospect, I suppose it’s a good thing I mentioned it.
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