In case you are still having a problem. the web setup program downloads and installs the latest vorpX program. When you start the program and click apply, you get a popup that asks you to register, when you click on that it starts up the Microsoft email program and puts the number in the email. You then have to add your name and email. In my case, I also added when I bought the program and the old numbers from the original email I received. I got an email with a new key very quickly.