Macrobyte

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  • in reply to: BitDefender stops vorpx running #188589
    Macrobyte
    Participant

    So I keep running into this issue every time vorpx needs to update. While it’s easy to blame the anti-virus for the fault, I think a couple of things with this program are the cause.

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    1. Why does the downloaded update filename keep changing when you run “vorpX_WebSetup.exe”? You can’t whitelist a file if it’s name doesn’t stay the same. If you try to approve it after the fact, its already a done deal. The anti-virus already starts quarantining/deleting the file. Additionally, the folders in question that Bitdefender has called into question have already been whitelisted by me.

    2. Why does vorpx try to download something to C, then move it to your install location? Why is it unable to make the install in the same directory of your choosing or just keep all the related files for the application in one folder? Why does it not allow you to change the install directory location after the first install or place the require temp files in the location of your choosing?

    I know I am going to get the “Well just whitelist it in the anti-virus program” response. The reality is, the temp folders you attempt to use have already been whitelisted due to me going through this before. Even if we forget about how Bitdefender feels about people trying to modify content on C, Windows 10 doesn’t like you installing anything on C. Yet developers keep trying to do it.

    The files are being detected as “Atc4.Detection” malware. Additionally, because your filenames keep changing when they’re downloading and then attempting to rename in certain locations, the installation itself is being treated as malicious. Those files are also attempting to rename other files in directories. I have sent an e-mail to Bitdefender Support to confirm what Atc4.Detection. It’s easy to write this off as a false positive, but right now the program isn’t working for me at all. This is probably why customers are having such a hard time having the game hook into apps. It’s very possible these installations are not completing properly or the anti-virus is stopping it from performing basic functionality because its being seen a threat.

    While its good to rely on the community for feedback, if you’re going to sell this product, you should be at least be willing to contact the support of the anti-virus companies reporting that your program is malware and have it whitelisted. This has been an issue ever since I started using the program two years ago.

    Macrobyte
    Participant

    Thanks Ralf. The game was already at DX11, so that didn’t seem to fix the problem. Does vorpx have some type of log I can check or turn on?

    do you have legit copy ?

    you can try right click vorpx icon (bottom right) and create a game shortcut, that can fix the hooking issue.

    for me vorpx has to start hooking before the game launches else it doesnt hook.

    Yes, I bought my copy through steam. I am aware of how the hooking is supposed to work. As I stated in my original post, I confirmed vorpx was working properly with other games. This is the reason I am asking if the program has associated logs with it. If logging is possible, then I can probably get a good idea on specifically why the game isn’t hooking.

    I didn’t know about the create shortcut option before. But, after trying it, that doesn’t work either. The game simply doesn’t even attempt to load according to the task manager.

    Macrobyte
    Participant

    Thanks Ralf. The game was already at DX11, so that didn’t seem to fix the problem. Does vorpx have some type of log I can check or turn on?

    Macrobyte
    Participant

    Has anyone run into an issue where the vorpx just isn’t hooking to the game? I tried the alternate hook method, switching between the steamvr and oculus load method, running as admin, and disabling my anti-virus but nothing seemed to work. Was getting paranoid about vorpx just not working at all so I tried a cloud profile for dungeon defenders and the local profile for left 4 dead 2. Both appeared to hook fine. I checked the executable in task manager to make sure it matched the one in the profile.

    Any help anyone can provide would be appreciated.

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