Ralf

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Viewing 15 posts - 7,276 through 7,290 (of 9,243 total)
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  • in reply to: Vorpx starts and shuts down #102883
    Ralf
    Keymaster

    Sounds like a possible virus scanner. Please exclude the vorpX program folder from scanning. If you didn’t change the vorpX install location, the folder to exclude is: C:\Program Files (x86)\Animation Labs\vorpX

    in reply to: Just got Vorpx, can't even start it #102882
    Ralf
    Keymaster

    There currently is an issue with the database file being occasionally locked for some reason. This is being looked into.

    You might be able to work around that by exporting settings to a file in the config app after you changed them and then reimport them later. Not sure whether that will work, but at least one user reported it helped.

    A fix for this issue will (hopefully) be made available with the next update.

    in reply to: Vorpx doesn't start at all #102881
    Ralf
    Keymaster

    Sounds like a possible virus scanner. Please exclude the vorpX program folder from scanning. If you didn’t change the vorpX install location, the folder to exclude is: C:\Program Files (x86)\Animation Labs\vorpX

    in reply to: Games only displayed in 1 eye and upside down #102842
    Ralf
    Keymaster

    They are only visible in full VR mode, not while Virtual Cinema is active. In cinema mode they don’t make sense hence they are hidden there.

    in reply to: Games only displayed in 1 eye and upside down #102836
    Ralf
    Keymaster

    The aspect options for full VR mode are on the image page of the ingame menu.

    in reply to: No Key or download #102833
    Ralf
    Keymaster

    According to the key database your license is activated, so I assume you received the key e-mail after your post? Let me know if it didn’t reach you.

    in reply to: Main installer goes idle. #102831
    Ralf
    Keymaster

    Sounds like a possible virus scanner issue, which might prevent the installer from being executed. Please try to disable your virus scanner and see whether that helps.

    in reply to: Games only displayed in 1 eye and upside down #102830
    Ralf
    Keymaster

    Same recommendation as in my last post: since the issue unfortunately cannot be replicated here, some data is required to (hopefully) find something that might cause this:

    Please create a trouble shoot data archive in the vorpX config app directly after the issue occured and send that to support |at| vorpx com together with the issue description for forther investigation. Maybe it gives a hint in the right direction.

    in reply to: Help, I want to play rfactor 2… #102828
    Ralf
    Keymaster

    rFactor 2 has to be run windowed. Running it fullscreen does not work for some reason.

    in reply to: Settings path not found #102826
    Ralf
    Keymaster

    This issue might be related to having more than one Steam account.

    The Portal 2 config should be located in [SteamPath]\userdata\[UserId]\620\remote\cfg\config.cfg.

    [UserId] consists of random looking numbers. If there is more than one such folder, the optimizer only uses the first one to get to the config. So that might be something worth to check.

    in reply to: Games only displayed in 1 eye and upside down #102825
    Ralf
    Keymaster

    Sorry for not being able to offer immediate responses over weekends.

    As you probably know from your own work, issues that cannot be replicated have to be investigated before any useful answers can be given. That’s where the recommended sending of trouble shoot data comes into play, which I would also recommend in your case. Maybe that helps to identify your issue or at least can give a hint in the right direction.

    in reply to: Games only displayed in 1 eye and upside down #102820
    Ralf
    Keymaster

    @ DeltaChris: DK1 is not supported anymore by the latest Oculus runtime. Considering the “unsupported” note in Oculus Home I wouldn’t count on the DK2 being supported by it forever either. BTW: I can’t find you or your company in our commercial users database. Could you please contact support |at| vorpx com in this regard. Thanks.

    in reply to: Help Reaching Support Regarding Press Copy #102804
    Ralf
    Keymaster

    Hi Proxish,

    Despite OSVR having the ability to play OpenVR titles the answer is the one I gave above. vorpX at this stage is for Oculus Rift/HTC Vive only, sorry.

    Ralf
    Keymaster

    You shouldn’t have to do anything besides starting vorpX (shows a tray icon in the taskbar if it is running) and then the game.

    If vorpX does not kick in, there might be an injection conflict with some other program on your PC. Many programs also hook into games and can cause such an issue. Not all of them are obvious.

    Hottest candidates are: virus scanners, any sort of CPU/GPU utilities, game video recording/streaming software, chat programs and generally everything that can show notifictations in games.

    Best way to trouble shoot is to disable/uninstall every background program that would not be there after a fresh, Microsoft only Windows install.

    If you can’t solve the issue this way, please try to start a few games, then create a trouble shoot data archive in the vorpX config app and send me this archive. I will then check whether I can find something that you may have overlooked.

    in reply to: Just got Vorpx, can't even start it #102759
    Ralf
    Keymaster

    Sorry for the confusion. The ‘earlier thread’ part of the answer was for AccessDenied.

Viewing 15 posts - 7,276 through 7,290 (of 9,243 total)

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